The Opportunity
Customer expectations changed long before the budgets did. A small ecommerce brand is expected to respond like a global retailer: 24/7, in real time, in the right tone, on any channel. Most can’t staff that.
Tidio understood this gap early. The company set out to build an all-in-one platform — live chat, chatbots, automation, and now AI — that lets a two-person shop deliver the kind of support that used to require a 50-person team.
That vision resonated globally. Even before AI went mainstream, Tidio was already helping thousands of online businesses deliver fast, consistent, high-quality support.
Our Partnership
When bValue partnered with Tidio, we aligned around three priorities: scale, product, and resilience.
We worked together on accelerating go-to-market, strengthening the subscription engine, and building repeatable growth processes — always with product quality at the center. The collaboration was direct, data-driven, and rooted in trust. It wasn’t just about adding capital. It was about sharpening focus.
The Impact
The outcome of that partnership was not incremental growth. It was step-change growth.
Over the course of our collaboration:
-
Monthly recurring revenue grew 17×
-
The number of paying users increased 5×
-
Usage of Tidio’s AI Assistant grew 7× in just 12 months
But these metrics only make sense in context of the shift that was happening in the market.
As AI reshaped customer service, a lot of companies hesitated. Tidio didn’t. It moved first.
The team leaned directly into the AI revolution and launched Lyro — Tidio’s proprietary AI assistant designed to handle real customer conversations in real time. Lyro isn’t a demo feature. It’s a working layer of intelligence that solves real tickets, protects response time, and gives smaller businesses an advantage they’ve never had before.
In other words: Tidio didn’t just keep up with the market. It helped redefine it.
As founder Tytus Gołas puts it:
Innovation at the Core
Tidio’s evolution tells a clear story: from live chat, to automation, to fully AI-augmented customer service.
What hasn’t changed is the philosophy. Tidio is built for real operators — founders, support leads, ecommerce owners. The product is practical, fast to deploy, and designed to drive outcomes: more resolved conversations, fewer missed sales, happier customers.
That relentless product focus is the reason adoption keeps accelerating.
Looking Ahead
With Lyro gaining traction and AI usage growing 7× in a single year, Tidio is positioned at the front edge of how small businesses will talk to their customers going forward.
The next chapter is about scale: more automation, more intelligence, more efficiency delivered to more customers globally — without losing the empathy and human tone that built trust in the first place.
At bValue, we’re proud to have partnered with Tidio on this journey — from a fast-moving startup to one of the most exciting AI-driven customer communication platforms in the market.
On working with bValue, he adds: